Room Too Hot
You might assume that cold temperatures were high on the list of hotel complaints; but in truth the opposite objection is far, far more common. Is it a mortal fear of residents getting cold that prompts hoteliers to try and cook their guests? Combine “slow roast” temperature settings with those barely-able-to-open safety windows and the result is like a fully-clothed sauna. After an extra drink or three in the hotel bar, guests are then highly likely to wake up with an unholy thirst the next day. The cure is simple: set a sensible, non-lethal temperature for your rooms and make your heating controls obvious and easy.
Badly Dated Features
Are some hotels taking the idea of "historic charm" too literally? Could it still be 1973 when you step into the ensuite bathroom? While some establishments are consciously “classic” or "vintage chic", others are in desperate need of a reboot! It can be a tough decision for a hotel, but renovation (or lack of it) is quite often a cause of poor reviews and loss of business, as word spreads that the hotel in question “has seen better days.”