Online Reputation Management

Review sites have come under scrutiny in the past, due to issues with trust and authenticity. However, as people become more sophisticated in their use of the internet, the significance of online reviews for brands and marketers remains high on the agenda (Keynote, 2010).

Online review sites have a huge power to influence customer choices, Trip Advisor is the number one influencer for 80% of travellers between the ages of 55-64 years old, for example. With thousands of people visiting review sites every day, can you really afford not to know what people are saying about your business?

We will manage any reviews that are posted on the major review websites such as Trip Advisor, Rummble, Yelp, Qype and Tipped. We will alert management to any unfair listings that should be responded to.

"With some careful attention negatives can be turned to positives and positives can be turned to...well...business!"
Helen Badcock, Senior Marketing Consultant

Visit our blog for 3 Secrets to Responding to Trip Advisor Reviews.